FALSE ALARMS
False alarms are a huge problem in the security industry as they are not only costly, but also time consuming and could be potentially compromising to a client in genuine distress.
A false alarm is one that is triggered unnecessarily on a regular basis. Atlas Security responds to each of these as if a burglary is in progress, wasting precious time that could be dedicated to real problems. For Atlas Security to continue delivering the absolute best service in the security industry, we need your help in combating this scourge of false alarms! Be a part of the solution, not the problem.
How you can help?
- Keep a sheet with operating procedures handy. Demand thorough training from your sales consultants, so that you are comfortable with how your alarm works.
- Everyone who has a key to your home must know how to operate your alarm system.
- Know how much time you have to arm and disarm your alarm system.
- Service, maintain and test your system with the Atlas Monitoring Centre on a regular basis. This includes your portable pendant panic button.
- Before leaving your home, ensure that all windows are closed and lock all protected doors and windows.
- Keep Atlas informed of any changes in your telephone service such as new numbers, call-waiting, exchange locking or fax-lines.
- When a false alarm occurs – Don’t Panic! Enter your disarm code to reset the alarm and call Atlas
- Alarm Control and give them your PASSCODE (this is different from your disarming code).
- Understand that every time your alarm goes off, it is like calling 10111.
- Insects cause false alarms – spray regularly around sensors.
- Always keep the yard of your business premises neat to ensure no obstacles i.e. branches or papers to set the outside beams off.
Possible causes of false alarms:
- Draughts caused by air-conditioners, fans, heaters, open or broken windows.
- Birds, insects rodents or pets in close proximity to detector.
- Vibrations cause by heavy machinery.
- Reflects from windows or swimming pools
- Doors that don’t close securely.
- Detectors not mounted securely with screws.
- Direct sunlight on detectors
- Damaged or old sensors.
- Constant AC Power Failure.
- Incorrect voltage to detectors due to damaged batteries.
- Insects inside PIRs due to cable entry points not being sealed.
- Poor quality or poorly installed detectors.
- Wiring joints not soldered and insulated.
- Dirty or cracked lenses in detectors.