How long does your battery last?

Under normal circumstances, the backup battery will power the system for six to eight hours, however, this is dependent on a number of factors, such as how many devices are linked to the panel, the age of the battery, and how many power failures or power spikes are experienced in the area. (These tend to deteriorate the life span of the battery). – When your battery starts running low, it sends a signal to our control room, who will then contact you via SMS or a telephone call. It is incredibly important to note that once your battery dies, so does your alarm system, and we will not receive another signal into the control room. This puts you and your entire property at risk.

What happens between power outage and time of restoral?

Once your battery dies, your alarm is then completely dead the duration of the power outage. Alarm batteries are not built to handle such frequent, long periods of dependency. They are recharged when the power is reinstated but they eventually become ‘spongy’ and can cause problems such as false alarms, which puts strain on our already stretched resources.
Spongy batteries need to be replaced. If you suspect that your battery has become ‘spongy’ due to irregularities with your alarm system, a replacement battery is required.

How can i get a new battery to avoid complete shutdown?

We didn’t anticipate load shedding to occur at such a crucial time of the year. Businesses start to shutdown, clients starting packing up to depart for their holidays – if you have a faulty battery, you’re at a higher risk. Please contact our technical control centre on 0861 585 585.

We cannot stress enough that having an alarm system battery that is in perfect working condition is of utmost importance. All signals are reliant on a good working battery.