FIBRE

Atlas Security are proud to announce that we now offer internet bundle solutions through our partner MetroFibre. This offer is exclusively available to our Atlas Security clients and is one more way in which Atlas Security provides added value to our loyal clients through specially reduced rates on a fibre internet solution.

The MetroFibre service is initially rolling out in Summerstrand, Humewood, Humerail and South End. MetroFibre are targeting Uitenhage and Despatch in the secondary phase.

For queries please contact fibre@atlas24.co.za

SELECT THE MONTHLY PACKAGE THAT BEST SUITS YOU

HOW DOES THIS WORK?

How does the Atlas fibre offering work?

MetroFibre will look after your fibre requirements and Atlas Security will continue to keep you and your prized possessions safe.

Atlas Security clients sign up for this fibre offering via the Atlas Security website. The fibre service order is between you, the Atlas Security client, and MetroFibre.

Once you’ve signed up for the Atlas fibre offering, Atlas Security will take care of all the admin for you including loading up your service order. MetroFibre will look after you with all the following steps from installation and activation of your fibre service all the way through to after sales support. This includes any queries on the “go live” dates.

I need support, who can I contact for all fibre queries?

  • For sales or technical support, please email sales.support@metrofibre.co.za
  • For customer relationship queries, please email ColinR@metrofibre.co.za
  • For technical related support call 087 151 4000

Who do I pay for my fibre?

The fibre service contract is between the Atlas Security client and MetroFibre. Therefore you will be billed by MetroFibre and not Atlas Security. MetroFibre internet services are billed monthly in advance.

I've signed a fibre Service Order, now what?

If the Premises contains a Termination Point (small white box for the fibre router to plug into):

Once you have received the order confirmation email, a contractor will contact you within 10 – 14 business days to arrange an Access Build installation assuming your area is shown on the project schedule / map on www.fibrepe.co.za . You as the customer must ensure that your required installation area in your residence is suitable for installation and that you are satisfied with the installation area chosen. This Termination Point will be installed as part of the placement of your order with Atlas Security.

If the Premises requires a Termination Point, an access build will be required:

You will be contacted within 10 – 14 business days after your area goes live by an installer to arrange a convenient date and time for the installation, subject to the availability of equipment and installers. The installer will provide you with the standard router to activate your service for internet connectivity.

When should I cancel my existing internet services?

Ideally you should only cancel your existing internet services when your fibre service is live. Unfortunately, owing to the nature of the fibre roll out, it is not possible to provide an exact “go live” date to each client and delays can take place on even the best planned projects.

It is advised that clients maintain their existing internet services until they have switched over to fibre. This will prevent a situation whereby internet access could be terminated prior to the fibre going live.

WHY CHOOSE ATLAS FIBRE POWERED BY METROFIBRE?

Good question, let’s go through some of the benefits for you…
R6,500 worth of free services

By signing up for the Atlas Fibre deal, you will receive the following:

·         Free Termination (TP) installation

·         Free activation of services

·         Wi-Fi Router at no cost

Preferential Rates

This is a premium ISP service offered at a competitive rate exclusively to Atlas Security clients only

This ISP offering is uncapped, unthrottled, unshaped and symmetrical allowing you to get the full fibre experience!

One Stop Shop

Get reliable fibre with MetroFibre

MetroFibre owns the fibre infrastructure in the ground and is also an Internet Service Provider

Therefore if there’s a problem, regardless of whether it is with the physical fibre or the service itself, you deal with MetroFibre only who solves your problems as the single point of contact

Month-to-Month

There is only a 30 day notice period, so you are not locked into a long term contract! If you’re unhappy you can move without penalties

Once set up, you only pay for the internet services used – There are no hidden costs!

Micro-Trenching

 

MetroFibre’s preferred method for installing fibre is Micro-trenching

This is a quick and unobtrusive method of installing fibre using a specialised machine with trained operators who cut a narrow and shallow trench into the road surface, right alongside the pavement where the curb and the tarmac meet

This means reduced trenches on the roadside and greatly reduces the chances of damage to water and power supply – so no unsightly and messy pavements and driveways to contend with

Reduce your telephone bill MetroFibre offers an incredibly competitive VOIP service offering which enables users to replace their telephone land lines for only R30 per month and with call rates of only R0.49 per minute billed per second which means short calls cost you less!

HOW CAN I PLACE A SERVICE ORDER?

WHEN IS FIBRE COMING TO ME?

Click HERE to view an interactive map detailing when Fibre is scheduled to roll out to your address

WHAT IS MICRO-TRENCHING?

Micro-trenching is a quick and unobtrusive method of installing fibre using a specialised machine with trained operators who cut a narrow and shallow trench into the road surface, right alongside the pavement where the curb and the tarmac meet.  This means no open trenches on the roadside and greatly reduces the chances of damage to water and power supply – so no unsightly and messy pavements and driveways to contend with. A micro-trench is typically 30 to 50 millimetres wide and can be up to 400 millimetres deep. The cut is narrow enough to drive over so traffic flow will not be affected. The fibre conduit and cable are placed in this micro-trench and the area is backfilled and sealed with a specialised trench grout which restores the road back to its original surface. Being installed beneath the road surface also protects the fibre from typical roadside work and minimises the chances of your fibre lines being cut.

For previous correspondence and communication, click here

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