Accuracy of Information for Verification & POPI Compliance
General
At Atlas Security, protecting your property and personal information is our top priority. To maintain high security standards, it is essential that we verify the identification of anyone present on site during a response.
Verification Protocol:
When our armed response officers arrive, they will request the name, surname and contact number of the person they meet. This ensures that the individual on site matches the keyholders details we have on record and aligns with the POPI compliance requirements.
We kindly ask clients to cooperate with this process. If the information matches what we have internally, a courtesy call will be made by our operators to the specific keyholder to verify that all is in order and client met the armed response officer on site.
If the information does not match, we will need to make immediate contact with the listed keyholder or client to verify that the person is allowed on site. If a person on site cannot be verified as a keyholder or a trusted contact and their presence seems suspicious, our armed response officers may request that they leave the property. Before taking action, the armed response officer will assess the property for forced entry and ask relevant questions to satisfy themselves of the situation.
Client Responsibilities:
- Keep your phone accessible and respond promptly to verification calls.
- Inform us of any changes to keyholders or if someone else will be occupying your property temporarily (house sitters, going away on holiday)
By working together, we ensure a secure environment built on accuracy, transparency and trust.
Read More
Uitenhage/Kariega Under Pressure, Atlas Responds: Two Arrests in One Day
December 18, 2025
Another strong operational success for Atlas Security in Uitenhage, an area currently experiencing a high rate of criminal activity. Earlier today, Atlas Security’s Control Room received a burglary signal from a business premises in Uitenhage. Armed Response Officer Bravo 155 was immediately dispatched and, upon arrival, conducted an external inspection which confirmed a break-in in progress. Continuous updates were relayed to the Control Room, and additional backup was requested without delay.
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Swift Response Leads to Arrests after Repeated Cable Theft in Uitenhage
January 15, 2026
The past 24 hours delivered a powerful message. Persistent infrastructure theft will not be tolerated. Atlas Security successfully assisted in the arrest of two suspects following repeated incidents of cable theft and damage to critical infrastructure near the railway line in the Uitenhage area.
Swift Response Leads to Arrest in Greenshields Park
March 3, 2025
A suspect was caught red-handed during a break-in on Thrush Road, Greenshields Park. Atlas Security’s swift response prevented any loss, leading to a successful arrest and full restoration of the client’s security.