𝐌𝐞𝐞𝐭 𝐀𝐈𝐕𝐀 – 𝐘𝐨𝐮𝐫 𝐀𝐟𝐭𝐞𝐫-𝐇𝐨𝐮𝐫𝐬 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐞𝐫

𝐋𝐞𝐭’𝐬 𝐭𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐀𝐈𝐕𝐀 𝐚𝐧𝐝 𝐡𝐨𝐰 𝐬𝐡𝐞 𝐡𝐞𝐥𝐩𝐬 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐡𝐞 𝐬𝐜𝐞𝐧𝐞𝐬

You may have received a call from AIVA and wondered what it’s about. AIVA is our intelligent voice assistant that helps manage non-emergency signals, at any time of day or night.

These include things like:

• 𝑃𝑜𝑤𝑒𝑟 𝑓𝑎𝑖𝑙𝑢𝑟𝑒𝑠
• 𝐵𝑎𝑡𝑡𝑒𝑟𝑦 𝑙𝑜𝑤 𝑠𝑖𝑔𝑛𝑎𝑙𝑠
• 𝐴𝑓𝑡𝑒𝑟-ℎ𝑜𝑢𝑟𝑠 𝑜𝑝𝑒𝑛𝑖𝑛𝑔𝑠
• 𝐹𝑎𝑖𝑙-𝑡𝑜-𝑐𝑙𝑜𝑠𝑒 𝑎𝑙𝑒𝑟𝑡𝑠

These signals matter and need attention, but they don’t always require an immediate armed response. That’s where AIVA comes in.

𝐖𝐡𝐚𝐭 𝐡𝐚𝐩𝐩𝐞𝐧𝐬 𝐰𝐡𝐞𝐧 𝐚 𝐧𝐨𝐧-𝐞𝐦𝐞𝐫𝐠𝐞𝐧𝐜𝐲 𝐬𝐢𝐠𝐧𝐚𝐥 𝐜𝐨𝐦𝐞𝐬 𝐢𝐧?

AIVA will start by calling the first key holder on your profile. If there’s no answer, she’ll move to the next key holder, and then the next, working through the full list.

As soon as a key holder answers, AIVA will guide them through a few simple voice prompts so they can acknowledge the alert and choose how it should be handled. Once a selection is made, AIVA takes care of the rest.

If no key holder answers, or no option is selected, the signal is then escalated to a human operator for intervention.

𝐀 𝐪𝐮𝐢𝐜𝐤 𝐧𝐨𝐭𝐞 𝐨𝐧 𝐯𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧

If one of the options is to cancel response, AIVA will ask for a verification password. This is simply the last four digits of the number she’s calling you on.

For example, if AIVA calls you on 041 401 2222, your verification password will be 2222.

AIVA plays an important role inside Atlas Security. By assisting with non-emergency signals, she helps our control room and armed response teams stay focused on emergencies where immediate action is needed.

We’ll continue sharing helpful info about AIVA so you know exactly what to expect when she calls.

‍

‍